Effective RCM is Key to Urgent Care Independence

Effective RCM is Key to Urgent Care Independence

Any discussion of the meteoric growth of urgent care necessarily includes the growth of the physician-entrepreneur. Hailing from mostly from family practices and the ER, physician owner-operators looking to strike out on their own and head up independent centers have...
Dealing with Angry Urgent Care Patients

Dealing with Angry Urgent Care Patients

As a consumer-focused delivery channel for medical care, urgent care is built around the basic retail principles of accessible locations, convenient hours, prominent signage, and good customer service. But unlike a trip to a restaurant or store—which can be either an...
TRICARE Changes Require Re-contracting in 2017

TRICARE Changes Require Re-contracting in 2017

Effective mid-2017, the Department of Defense will re-structure TRICARE—the health program for active duty and retired military service members and their families—into two administrative regions.  Historically, there have been three TRICARE regions.  Under this new...
AIDET: A Protocol for Long-term Success in Urgent Care

AIDET: A Protocol for Long-term Success in Urgent Care

AIDET stands for Acknowledge, Introduce, Duration, Explanation and Thank You and is a tool for improving patient communication in urgent care settings.     Unlike medical specialists who typically get their patients through referrals from other physicians, urgent care...