Blog

Read here about urgent care news and the latest trends in the industry. This blog features information from experts in the field about urgent care EMR, software solutions, billing strategies, and clinic policies. And don’t miss our video blog series “Just Checking In.”

Dealing with Angry Urgent Care Patients

As a consumer-focused delivery channel for medical care, urgent care is built around the basic retail principles of accessible locations, convenient hours, prominent signage, and good customer service. But unlike a trip to a restaurant or store—which can be either an...

TRICARE Changes Require Re-contracting in 2017

Effective mid-2017, the Department of Defense will re-structure TRICARE—the health program for active duty and retired military service members and their families—into two administrative regions.  Historically, there have been three TRICARE regions.  Under this new...

AIDET: A Protocol for Long-term Success in Urgent Care

AIDET stands for Acknowledge, Introduce, Duration, Explanation and Thank You and is a tool for improving patient communication in urgent care settings.     Unlike medical specialists who typically get their patients through referrals from other physicians, urgent care...

Reimbursement for Christmas and New Year’s Hours

The holiday season, for many people, is a time of festive cheer—decorating your home, attending get-togethers with friends and co-workers, spending quiet time with loved ones, exchanging gifts and cards, helping those in need, and indulging in food and drink.  But...

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