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Episode 21: Returned Mail

Episode 21: Returned Mail One of the most valuable but under-utilized metrics for urgent care billing is the number of statements returned as “undeliverable” by the post office. Returned mail is a lagging indicator of the accuracy of information entered into the...

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Episode 20: Corporate Culture

Episode 20: Corporate Culture In business, culture “fills the gap” between what front line staff is trained to do and the day-to-day situations that arise in the workplace. Frequently in business books, Southwest Airlines is profiled as an example of a remarkably...

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